T&S Specialized Care is tailored support designed to enable T&S employees to navigate the complexities of working in Trust & Safety, and help individuals and teams navigate life's ups and downs.
for immediate support at any time
for one-on-one support by trauma informed clinicians
for professional help to work through challenges as a team
with a deep understanding of T&S challenges
Take the Personal Insight Quiz (PIQ) to help you understand your current wellbeing across key areas — resilience, emotional wellbeing, and personal growth. You’ll gain a snapshot of where you are right now and personalised recommendations to support your next step.
(available for booking by team leads only)
Click to request for the care your team needs
Your wellbeing matters, especially in Trust & Safety, where challenges can be unique. We offer personalized care from professionals who are experts in managing mental wellbeing related to these unique challenges.
Intellect’s culturally relevant care is available across APAC (10 countries, 10 languages), AMS (3 countries, 3 languages), and EMEA (6 countries, 7 languages), ensuring a network of local providers who truly understand you.
Rest easy knowing confidentiality and your privacy are prioritized – your journey is safe with Intellect.
T&S Specialized Care is accessible in:
APAC: China, India, Indonesia, Japan, Korea, Malaysia, Philippines, Singapore, Thailand, and Vietnam
AMS: Brazil, Mexico and United States of America (US)
EMEA: Germany, Ireland, Morocco, Poland, Turkey, United Kingdom, and Portugal
Intellect provides EAP services for ByteDance in APAC, while Spring covers EMEA and AMS.
For T&S Specialized Care, Intellect serves as the global provider across all three regions: APAC, AMS, and EMEA.
T&S Specialized Care – Please reach out to:
ByteDance EAP – Please reach out to:
Review the list of Individualized and Group Check-in Services and assess the care you or your team might need. Intellect provides a range of channels in which you can obtain the right care that fits your preferences.
Your information will be kept private and confidential. All data within Intellect’s platform is protected through zero-knowledge encryption and transmission, including all audio and video transmissions. When you use any of Intellect’ services, no personal and identifiable data will be shared with your employer or manager without your permission, except as required by law or stipulated health guidelines.
For more details on how Intellect manages your information, please refer to our full Legal Disclaimer and Privacy Policy.
All Intellect clinicians have met the qualification standards prescribed by the relevant country’s regulatory body and have obtained a Master’s degree in Counselling or Clinical Psychology. They also have a broad range of clinical expertise, experience and are well informed on providing Specialized Care to you. When exploring the “Book Now” option under Individualized Care, you will be able to see profiles of Intellect’s clinicians.
While there is no limit to accessing any of these services, individuals are entitled up to 16 one-to-one counselling per case.
There will not be any cost to you. While our clinicians work on a one-hour session duration per booking, Intellect understands that the scope of sessions/presenting challenges you might face might require extensions. Intellect will advise on the frequency and/or duration per session for the care you need and pre-schedule them accordingly. Intellect manages these arrangements with the T&S Wellbeing Team to ensure your wellbeing needs are prioritized.
You may reschedule / cancel a booked session directly on the microsite. Simply access your booked session and toggle next to the “Join” button to see options for rescheduling or cancelling the session.
We strongly advise all employees who wish to reschedule or cancel booked sessions to do so at least 24 hours in advance, allowing others to take the available slot.
Intellect’s services are available in English and primary country languages, including Mandarin, Vietnamese, Thai, Korean, Tagalog, Bahasa Melayu, Japanese, Bahasa Indonesia, Hindi, Spanish, Brazilian Portuguese, Irish, Polish, German, Turkish, Arabic, Portuguese and French.
We also plan to expand language support throughout the year, allowing for the introduction of additional languages in the future.
Yes, you can still access 1:1 support after leaving the company, regardless of your exit reason. This is part of your post-employment care, which gives you access to up to 16 counselling sessions. You’ll have six months from your last day of service to start your care, and once you do, you’ll have another six months to complete all 16 sessions.
Access information will be provided to you during the offboarding process. Please contact your local HRBP to understand the eligibility criteria and process of accessing post-employment wellbeing support.
Legal Disclaimer/
Privacy Policy
By contacting Intellect, initiating and/or utilizing Intellect’s services via call, chat, email, and/or participating in any individual or group virtual or in-person consultations, the user hereby provides their consent.
Please read our full Legal Disclaimer and Privacy Policy that governs collection and use of your personal and non-personal data.
