T&S Specialized Care is tailored support designed to enable T&S employees to navigate the complexities of working in Trust & Safety, and help individuals and teams navigate life's ups and downs.
for immediate support at any time
for one-on-one support by trauma informed clinicians
for professional help to work through challenges as a team
with a deep understanding of T&S challenges
Click to request for the care your team needs
Your wellbeing matters, especially in Trust & Safety, where challenges can be unique. We offer personalized care from professionals who are experts in managing mental wellbeing related to these unique challenges.
Intellect’s culturally relevant care is available in 10+ countries and 9+ languages, ensuring a network of local providers who understand you.
Rest easy knowing confidentiality and your privacy is prioritized – your journey is safe with Intellect.
Yes, all services listed under T&S Specialized Care for APAC are borne by the company.
Intellect is the provider for both ByteDance EAP and T&S Specialized Care (APAC).
T&S Specialized Care is an additional layer of clinical support and care provided by Intellect, catering specifically to T&S employees due to the unique nature of T&S employees’ work.
T&S employees can access a curated selection of Intellect clinicians, who are specially trained to understand and address the unique challenges faced by T&S employees, and are focused on providing individual and group-based psychological support.
EAP, also by Intellect, is available for all Bytedance employees, including Trust & Safety employees. It is focused on providing holistic wellbeing support including nutritional, fitness, legal, financial, and mental health matters. For a full list of services offered by EAP, please visit bytedance.intellect.co.
Review the list of Individualized and Group Check-in Services and assess the care you or your team might need. Intellect
provides a range of channels in which you can obtain the right care that fits your preferences.
Your information will be kept private and confidential. All data within Intellect’s platform is protected through zero-knowledge encryption and transmission, including all audio and video transmissions. When you use any of Intellect’ services, no personal and identifiable data will be shared with your employer or manager without your permission, except as required by law or stipulated health guidelines.
For more details on how Intellect manages your information, please refer to our full Legal Disclaimer and Privacy Policy.
All Intellect clinicians have met the qualification standards prescribed by the relevant country’s regulatory body and have obtained a Master’s degree in Counselling or Clinical Psychology. They also have a broad range of clinical expertise, experience and are well informed on providing Specialized Care to you. When exploring the “Book Now” option under Individualized Care, you will be able to see profiles of Intellect’s clinicians.
While there is no limit to accessing any of these services, individuals are entitled up to 16 one-to-one counselling per case.
You may reschedule / cancel a booked session directly on the microsite. Simply access your booked session and toggle next to the “Join” button to see options for rescheduling or cancelling the session.
We strongly advise all employees who wish to reschedule or cancel booked sessions to do so at least 24 hours in advance, allowing others to take the available slot.
Yes, you can access 1:1 support after you have left the company, regardless of your exit reasons. We refer to this as your post-employment care. Your post-employment care includes a total of 16 counseling sessions, available within a 6-month period starting from the conclusion of your employment.
Access information will be provided to you during the offboarding process. Please contact your local HRBP to understand the eligibility criteria and process of accessing post-employment wellbeing support.
Legal Disclaimer/
Privacy Policy
By contacting Intellect, initiating and/or utilizing Intellect’s services via call, chat, email, and/or participating in any individual or group virtual or in-person consultations, the user hereby provides their consent.
Please read our full Legal Disclaimer and Privacy Policy that governs collection and use of your personal and non-personal data.
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